Contact BloodTrack
Questions about your blood test analysis, a reference range that looks off, or a partnership idea? Send us a message and we’ll get back to you within one business day.
Send us a message
Frequently asked questions
How do I contact BloodTrack support?
Email support@bloodtrack.au or use the form on this page. We typically reply within one business day, Monday to Friday Australian Eastern Time.
How do I report a wrong reference range?
Email us the marker name, the range you believe is incorrect and the source you think is more accurate (RCPA, RACGP, Endocrine Society of Australia or your lab’s published range). We review every report and update the data set.
I forgot my password — how do I reset it?
Use the “Forgot password” link on the sign-in page to receive a reset email. If you don’t see it, check your spam folder. If it still won’t arrive, email us from the address on your account.
Do you offer partnerships or API access?
Yes — for clinic, lab or research partnerships and API enquiries, send a short description of your use case and we’ll get back to you.